Thuc tap Anh VAn

Put the five sections of a complaint letter in the right order:
Put the five sections of a complaint letter in the right order:
A complaint letter
Politeness

Situation
Complication
Resolution
Action
1. S
1. S
2. C
2. C
3. A
3. A
4. R
4. R
5. P
5. P
I. W
I. W
arm up
arm up

II. N
II. N
ew Words
ew Words
1.
complication
complication
(n) :
(n) :
`
Sự phức tạp
Sự phức tạp
2. (to) float


(v) :
(v) :
Nổi
Nổi
Chính quyền
Chính quyền
địa phương
địa phương
3. local authorities


(n) :
(n) :
`
Ngăn cản
Ngăn cản
4. (to) prohibit (v) = (to) prevent (v):
`

II. N
II. N
ew Words
ew Words
Sự phức tạp
Sự phức tạp
Nổi
Nổi
Chính quyền
Chính quyền
địa phương
địa phương
Ngăn cản
Ngăn cản
1.
complication
complication
(n) :
(n) :
`
2. (to) float


(v) :
(v) :
3. local authorities


(n) :
(n) :
`
4. (to) prohibit (v) = (to) prevent (v):
`

I would suggest that your company should tell your drivers to clear
I would suggest that your company should tell your drivers to clear
up all the trash on the ground before leaving.
up all the trash on the ground before leaving.
The Director
The Director
L & P Transport Company
L & P Transport Company
431 Le Loi Boulevard
431 Le Loi Boulevard
HCMC
HCMC
Dear Sir/Madam
Dear Sir/Madam
I am writing to you about the short stop of your trucks around my
I am writing to you about the short stop of your trucks around my
house on their way to the north.
house on their way to the north.
When the trucks of your company have a short break on the streets
When the trucks of your company have a short break on the streets
around my house, the drivers have left lots of garbage on the ground
around my house, the drivers have left lots of garbage on the ground
after their refreshment. When the trucks leave the place, the ground is
after their refreshment. When the trucks leave the place, the ground is
covered with trash and a few minutes later there is smell and flies.
covered with trash and a few minutes later there is smell and flies.
Yours faithfully
Yours faithfully
Tran Vu Nhat
Tran Vu Nhat
I look forward to hearing from you and seeing good response from
I look forward to hearing from you and seeing good response from
your company.
your company.
S1
S1
S2
S2
S3
S3
S4
S4
S4
S4

I would suggest that your company should tell your drivers to clear
I would suggest that your company should tell your drivers to clear
up all the trash on the ground before leaving.
up all the trash on the ground before leaving.
The Director
The Director
L & P Transport Company
L & P Transport Company
431 Le Loi Boulevard
431 Le Loi Boulevard
HCMC
HCMC
Dear Sir/Madam
Dear Sir/Madam
I am writing to you about the short stop of your trucks around my
I am writing to you about the short stop of your trucks around my
house on their way to the north.
house on their way to the north.
When the trucks of your company have a short break on the streets
When the trucks of your company have a short break on the streets
around my house, the drivers have left lots of garbage on the ground
around my house, the drivers have left lots of garbage on the ground
after their refreshment. When the trucks leave the place, the ground is
after their refreshment. When the trucks leave the place, the ground is
covered with trash and a few minutes later there is smell and flies.
covered with trash and a few minutes later there is smell and flies.
Yours faithfully
Yours faithfully
Tran Vu Nhat
Tran Vu Nhat
I look forward to hearing from you and seeing good response from
I look forward to hearing from you and seeing good response from
your company.
your company.
R
R
S
S
A
A
C
C
P
P

The Director
The Director
L & P Transport Company
L & P Transport Company
431 Le Loi Boulevard
431 Le Loi Boulevard
HCMC
HCMC
Dear Sir/Madam
Dear Sir/Madam
I am writing to you about the short stop of your trucks around my
I am writing to you about the short stop of your trucks around my
house on their way to the north.
house on their way to the north.
S
S
C
C
When the trucks of your company have a short break on the streets
When the trucks of your company have a short break on the streets
around my house, the drivers have left lots of garbage on the ground
around my house, the drivers have left lots of garbage on the ground
after their refreshment. When the trucks leave the place, the ground is
after their refreshment. When the trucks leave the place, the ground is
covered with trash and a few minutes later there is smell and flies.
covered with trash and a few minutes later there is smell and flies.
R
R
I would suggest that your company should tell your drivers to clear
I would suggest that your company should tell your drivers to clear
up all the trash on the ground before leaving.
up all the trash on the ground before leaving.
I look forward to hearing from you and seeing good response from
I look forward to hearing from you and seeing good response from
your company.
your company.
A
A
Yours faithfully
Yours faithfully
Tran Vu Nhat
Tran Vu Nhat
P
P

III. P
III. P
ractice
ractice
1.
1.
What does Mr. Nhat complain about?
What does Mr. Nhat complain about?


He complains about the drivers leaving lost of garbage
He complains about the drivers leaving lost of garbage
on the ground after their refreshment.
on the ground after their refreshment.
2.
2.
What problems does he mention?
What problems does he mention?


When the trucks leave the place, the ground is covered
When the trucks leave the place, the ground is covered
with trash and a few minutes later there is smell and
with trash and a few minutes later there is smell and
flies.
flies.
3.
3.
What does he suggest?
What does he suggest?


He suggests that the company should tell the drivers to
He suggests that the company should tell the drivers to
clear up all the trash on the ground before leaving.
clear up all the trash on the ground before leaving.
Exercise 1: 6a (P.52):
Exercise 1: 6a (P.52):
Answer the questions
Answer the questions

II. P
II. P
ractice
ractice
1.
1.
What do you complain about ?
What do you complain about ?
The way people catch fish
The way people catch fish
2. What problems do you want to mention ?
2. What problems do you want to mention ?
Fish and other animals have died.
Fish and other animals have died.
3. What suggestions do you want to make ?
3. What suggestions do you want to make ?
Prohibiting and fining heavily anyone catching fish in this
Prohibiting and fining heavily anyone catching fish in this
way.
way.
Exercise 2: 6b (P.53):
Exercise 2: 6b (P.53):
Answer the questions
Answer the questions

III. P
III. P
ractice
ractice
Exercise 3: 6b
Exercise 3: 6b
Write a complaint letter
Write a complaint letter
(P.53):
(P.53):

IV. H
IV. H
omework
omework
Write your complaint letter to your teacher
Write your complaint letter to your teacher
about throwing garbage on your school ground
about throwing garbage on your school ground
everyday.
everyday.

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