Opens The Item Referred To By The
Journal Entry option, 211
Opportunities list
Expected Revenue field, 90
using to control prospects, 215
Opportunity by Product and Service
report, 105, 109–110
Opportunity command, Account History
list, 86
Opportunity Forecast report, 105, 106
Opportunity form
as alternative to Tasks, 83
Close Date field, 90, 233
Competitors field, 91, 233
completing, 90–91
description, 84
Initiated By field, 91
Link To field, 90
linkage to Account form, 82
linkage to Business Contact, 82
Opportunity Title text box, 90, 232
Probability field, 90, 233
Product And Service Items, 91
Sales Stage field, 90
Source of Lead field, 91
Status area, 90
for tracking business opportunities,
90–92
updating, 234
Opportunity Funnel report, 105, 106,
110–111
Opportunity History, 233
Opportunity History Items list, 91, 233, 234
Opportunity Title text box, 90, 232
Optical Character Recognition (OCR)
software, 48
OptionButton, 70
Options button, e-mail, 31
Options dialog box
AutoArchive button, 139
Calendar Options button, 202
Default Reminder, 184
Delegates tab, 156
E-Mail Options button, 131, 263
e-Office Cleaner options, 139
Journal Options, 211
Mail Format tab, 305–306
Other tab, 139
Security tab, 278
Oracle, 8
organization
Calendar, 17–21
messaging, 29–31
Outlook Today, 15–17
Tasks list, 21–29
Organize Pane, 30, 216–218
Other User’s Folder option, 263
Outlook Data File, 39–40, 42, 194, 196, 276
Outlook Express
changing default mail system, 317–318
copying data from another PC, 318
importing Internet Mail account settings,
316
importing mail folders, 316–317
moving to Outlook 2003, 315–318
Outlook Mobile Access (OMA), 195–196
Outlook Research, 63
Outlook Today
commitments listed in, 260
customizing, 16–17
opening, 15
Outlook Web Access (OWA), 194–195
overdue accounts
Accounts by Status report, 100, 107–109
Business Contacts by Status report, 102
• P •
Palm OS devices, 195
Palm Pilot, 83
password, 276, 278
Password To Open text box, 278
Past Due Opportunities report, 105
Peachtree, 8
performance, measuring, 269–270
Permission in Calendar Properties dialog
box, 290–291
Permission Level, 157, 262, 291
Permission List, 262
331
Index
34_598155 bindex.qxp 12/28/05 8:38 PM Page 331
permissions
Calendar, 290–291
delegating, 156–157
levels, 157–159, 262, 291
Personal Fields list, 58
Personal Folder Backup dialog box, 40–42,
196
Personal Folders command, 15, 260, 276
Personal Folders Properties dialog box,
276
personal information, adding to Contact
profiles, 48
personal information management (PIM),
194
pfbackup.exe software, 40
phishing, 140–141
Phone Call Journal, 34, 35
phone calls
autodialing phone calls, 303, 304
follow-up, 252
receiving Outlook messages on cell
phones, 221
telemarketing, 253–256
turning cell phones off during meeting,
187
Phone list, Navigation page, 61
Phone list view, Contacts, 58–59, 61, 66
Phone Log command, Account History
list, 86
Phone Tools (Avanquest), 276, 277
photo, contact, 54
picture, adding to Contacts, 54, 301
PIM (personal information management),
194
Place Chart option, 116
Planner Options dialog box, 181
planner, printing, 307
planning
direct-mail marketing, 238–241
events, 250–253
productive meetings, 178–179
Platinum (customer category), 206
Pocket PC, 83, 195, 276
preparation, for meetings, 178–179
presentations, tips for, 272–273
Primary Business Contact area, Account
form, 85–86
Primary Contact field, 86
Print dialog box, 36
Printer and faxes folder, 36, 37
Printers And Fax devices list, 36
printing
Contacts, 307
direct-mail marketing, 241–245
name badges, 251, 252
reminder list, 13
priorities, organizing, 21–23, 261
prioritizing messages, 278
Priority button, 22–23
Private button, 55
Probability field, Opportunity form, 90
procurement, 12
Product And Service Items List
accessing, 92
Add Or Edit dialog box, 93
adding to, 91, 93
description, 84
importing an existing list, 93–95
limitations, 97–98
linking proposal, 95–96
Opportunity value in, 233
uses of, 82
profile
building with forms, 69–79
creating for sales, 65–66
description, 62
developing your own, 64–65
researching, 63–64
projects, managing, 169–171
Properties dialog box, 74
proposal
following up on, 229–230, 234–235
linking, 95–96
sending, 228–229
Proposal category, 214, 219
Propose New Time button, 183
prospects, 231–235
Publish at my location check box, 182
Publish button, 77, 169
Publish Form dialog box, 77
publishing a profile form, 77
332
Managing Your Business with Outlook 2003 For Dummies
34_598155 bindex.qxp 12/28/05 8:38 PM Page 332
• Q •
Quick Accounts List report, 102
QuickBooks, 117
quick-learning program, 146
quotes, analyzing to help close orders,
215–216
• R •
rating
Accounts by Rating report, 100–101
Business Contacts by Rating report, 102
read receipt, 134
Reader (permission level), 262
Reading Pane option, 255
reading permission, restricted, 279–280
Recently Modified view, 111
Recover Deleted Items option, 279
recovering deleted item, 278–279
Recurrence button, 288, 295
recurring appointment
list, 21
setting up, 287–288
recurring Tasks, 207
Remember icon, 4
Remind Me To Backup Every X Days
option, 41
reminder
alarm, 9, 11
for appointments, 287
for customer contact, 207, 208–209
for customer follow-up, 48
default option, 183–184
of expiration dates, 197
for financial and organizational
control, 12
flagging as, 235
Follow Up option, Contacts, 303, 304
importance/value of, 9, 11
inserting a follow-up reminder in e-mail,
229
medicine, 43
new task as Task reminder, 235
printing list, 13
receiving on cell phone, 275–276
recurring, 12
for sales and fulfillment activities, 12
setting up, 184
as SMS messages, 221
sound selection, 287, 295
subfolders and, 173
synchronizing, 13, 276
for taking a break, 261
for tasks, 18, 19, 295
time, 23, 208, 209
Reminder Selection Box, 235
Reminder Sound selection box, 287
Replace Existing List With Items In This
File option, 94
report
Accounts by Category, 101
Accounts by Rating, 100–101
Accounts by Status, 100, 107–109
Accounts History, 102
Accounts List with Business Contacts,
102
Accounts Neglected, 101
Business Contacts by Category, 102
Business Contacts by Rating, 102
Business Contacts by Status, 102
Business Contacts History, 102–103
Business Contacts Neglected, 102
Business Contacts phone list, 102
Business Tasks, 105
filtering, 109–110
Modify Report dialog box, 107–108
Opportunity by Product and Service, 105,
109–110
Opportunity Forecast, 105, 106
Opportunity Funnel, 105, 106, 110–111
Past Due Opportunities, 105
Quick Accounts List, 102
refining, 107–109
Source of Leads, 104
telemarketing, 256
request
e-mail confirmation, 165
flagging, 163–165
333
Index
34_598155 bindex.qxp 12/28/05 8:38 PM Page 333
request (continued)
for internal support, 227–228
Task, 261, 296–297
using BCM, 232–233
working on customer’s, 226–230, 232–233
Request A Read Receipt Of This Message
check box, 165
reserving resources, 185–186
Reset Current View command, 27
Resource Scheduling dialog box, 185
resources, reserving, 185–186
restricted reading permission, 279–280
retirement plan, 43
Reviewer (permission level), 157
Rights Management add-in, 279, 280
RS Outlook, 209, 276
rsoutlook.com (Web site), 221, 276
rules
agreement, 152–154
creating e-mail, 128
Rules And Alerts dialog box, 128, 131, 220
Rules For This View list box, 218
Rules Wizard, 30, 126, 128–130, 219, 221
Run This Rule Now On Messages Already
In “Inbox” check box, 130
• S •
Safe Recipients list, 136
Safe Senders list, 136–137
sales
keeping a client, 205–212
Outlook help with, 10
prospects, 231–235
quotes, analyzing, 215–216
targets, creating, 213–215
tracking customer history, 209–212
Sales Stage field, Opportunity form, 90
sales tips
balancing mail and e-mail campaigns,
273–274
checklist, building from customer
perspective, 272
customer’s vision, understanding, 268
events and presentations, maximizing,
272–273
keeping tabs on customers, 268–269
letter of understanding, 269
marketing productivity, increasing, 270
performance, measuring, 269–270
questions for brainstorming, 267
target markets, working with, 270–271
tracking opportunities with tasks, 268
SAP, 8
Save as Web Page dialog box, 200
Save Backup button, 196
scanning business cards, 48
scheduling
customer contact frequency, 206–207
meetings, 179–185
reserving resources, 185–186
Scheduling tab, Appointment form,
180–181, 288–290
script, telemarketing, 255–256
ScrolBar button, 71
search engines, 224
Search For A Download text box, 40
Search Text dialog box, 219
Searching For The Words text box, 218
security
cell phone contacts, protecting, 277
data protection, 276
password, 276, 278
protecting addressee’s mail address, 281
restricted reading permission, 279–280
training as protection tool, 277
Select Action(s) List, 219
Select Available Fields From list box, 26,
112, 208
Select Contact Folder list, 242, 246
Select contacts dialog box, 199
Select Enterprise Form dialog box, 112
Select From Outlook Contacts option, 242
Select Objects button, 70
Select When Messages Should Be Checked
options, 219
Select Where To Place The Folder list, 128
Selected Destination Folder list, 49, 50
334
Managing Your Business with Outlook 2003 For Dummies
34_598155 bindex.qxp 12/28/05 8:38 PM Page 334
Send An Alert To My Mobile Device When I
Get Messages From Someone option,
221
Send E-mail (flag option), 208
Send Fax Wizard, 37
Send Letter (flag option), 208
Send Me A Status Report When The Task Is
Complete option, 28
Send Me A Status Report When This Is
Complete option, 228
Sensitivity list box, 31
Sent Items folder, 136, 229
Service Sign Up wizard, 279–280
Set Permissions button, 186
Setup button, 247
Share My Calendar option, 157
SharePoint server, 147–151, 159, 199
sharepointtrial.com (Web site), 147
sharing
Calendar, 157–160, 171–172, 201, 290–291
database, 98
folders, 263
Outlook properties, 145
permissions, 262
Tasks, 157, 262, 298
tool service suppliers, 159
Sharing Wizard, 98
Short Messages Service (SMS), 221,
275–276
Show An Additional Time Zone check box,
197
Show Fields dialog box
Business Contacts Entry Form fields, 112
Decision Maker field, 61
Duration field, 177–178
New Field button, 59, 214
Select Available Fields From list box,
26, 112
Show List list box, 230
Show Mail Merge Toolbar, 249
Show Names From The list box, 262
Show These Fields box, 26
Show These Fields In This Order list, 65,
208, 214
Signatures button, 306
Silver (customer category), 206
Sites And Workspaces hyperlink, 148
Smartphone, 83, 195
SMS (Short Messages Service), 221,
275–276
Sort button, 59
sounds, reminder, 287, 295
Source of Lead field
BCM Recently Modified view, 112–113
Opportunity form, 91
Source of Leads report, 104
Specify A Name For This Rule text box, 220
Specify Words Or Phrases To Search For
text box, 219
Sperry software (Web site), 276
SpinButton, 71
Standard (customer category), 206
Start Call button, 35
Start Creating A Rule From A Template
option, 129
Start date dialog box, 200
Start From A Blank Rule option, 219
Start Searching button, 63
Start Time date box, 224
State field, 248
supervising, 154–155, 261, 298
suppliers list, creating, 161–163
surveys, conducting, 165–167
Synchronization tab, 194–195
synchronizing
cell phone with tasks and calendar, 276
description, 39
offline folders and, 39
reminders, 276
• T •
Tab Separated Values (DOS) option, 50
table, adding to Task, 170–171
TabStrip button, 71
target markets, working with, 270–271
targets, creating sales, 213–215
Task button, 229, 293
Task command, Account History list, 86
335
Index
34_598155 bindex.qxp 12/28/05 8:38 PM Page 335
Task form
Categories button, 229, 295
Contacts button, 229, 295
customizing, 168–169
Due date field, 23, 227, 230, 294
Owner field, 295
Priority list, 23, 227, 294
Private check box, 295
Start date field, 23, 294
Status field, 227, 294
Subject line, 227, 294
Task Items list, 210
Task Pane Wizard, 249
Task Request, 261
Taskpad, 27
Tasks
accepting or declining, 152–153, 297
adding table to, 170–171
for assigning internal support, 227–228
business goals and objectives, 11
creating recurring, 207
for customer support, 168–169
customizing form, 168–169
evaluation form, 173–174
new, 197
in Opportunity History Items list, 233
for procurement activities, 12
for remembering expiration dates, 197
requesting, 296–297
sharing, 298
supervising, 298
tracking opportunities with, 268
updates, receiving, 297
vacation requests, 174
Tasks folder, 262
Tasks list
accepting a task, 29
accessing, 16
agreement management with, 152–154
completion time, estimating, 24–25
creating new, 293–295
declining a task, 29
designating tasks, 28–29
Details page, 25
displaying, 293
messages in, 133
organizing with, 21–29
prioritizing, 21–23
reminders, 23
rules, 152–154
saving a view, 26–27
scheduling a task, 23
selecting open proposals, 214
sharing, 157, 262
sorting, 152
Start Date, 23
supervising with, 29, 154–155
Total Work field, 25
viewing, 27
viewing Calendar with, 27–28
viewing fields, 25–26
views, 261, 295–296
Tasks List By Person Responsible, 154, 155
Tasks View By Categories, 229
teamwork
agreement management, 144, 151–154
Calendar, promoting use of, 145–147
Calendar, sharing, 171–172
collaborative tools, 144–145, 151–160
commitment, 145
customer support, organizing, 168–169
customers and suppliers list, creating
uniform, 161–163
delegation, 145, 156–157
e-mail tips, 145–146
evaluation form, 173–174
leadership, 144
maintaining team commitment, 143–145
negotiation, 144
projects, managing, 169–171
quick-learning program, 146
requests, following up on, 163–165
SharePoint server, 147–151
sharing, 145, 157–160
supervising, 154–155
surveys, conducting, 165–167
vacation requests, 174
Technical Stuff icon, 4
technical support, 264–265
telemarketing
forms, 254
report, 256
336
Managing Your Business with Outlook 2003 For Dummies
34_598155 bindex.qxp 12/28/05 8:38 PM Page 336
script, 255–256
success, ensuring, 253–256
view title, creating, 254
telephone. See phone calls
Tentative button, 183
TextBox button, 70
This Folder, Visible To Everyone option,
254
This Is An Online Meeting Using box, 189
This Is The Mailing Address box, 301
Thomson Gale (company information
database), 64
time commitments
boss-imposed, 261–263
description, 13
self-imposed, 259–261
system-imposed, 263–265
time perceptions, 176
time zone, 176, 197–198
Tip icon, 4
To Here command, 225
to-do commitments, 14
ToggleButton, 70
Total Work field, 25
tracking
business opportunities, 90–92, 268
customer history, 209–212
Tracking tab
e-mail, 167
invitation, 184
Traffic Sign button, 225
training
importance of, 144
online, 189
as protection tool, 277
travel
AC power, 192
Calendar appointments, 199
cell phone use abroad, 193
checklist, developing, 191–192
connecting through Outlook Mobile
Access (OMA), 195–196
connecting through Outlook Web Access
(OWA), 194–195
dialup connection, 192
expiration dates, remembering, 196–197
family contact and, 199–201
foreign holidays, adding to Outlook, 202
LAN connection, 192
opening files from memory card or
CD-ROM, 193–194
publishing agenda on family home
computer, 200–201
publishing agenda online, 201
time zone coordination, 197–198
wireless connection, 192
Traveldrive device, 196
Treo Smartphone, 195
Turn On This Rule check box, 130
• U •
Unified Messages system, 37–38
Untitled Contact dialog box, 53–54
updating an opportunity, 234
usability, 272
Use The Current Document option, 242
Use Voting Buttons check box, 166
Using Colors option, 217
• V •
vacation requests, 174
vCard, 162, 305–306
Verify Password option, 276
video conferences, 189
View button, Calendar, 17
View Deleted Items Size button, 138
View Group Schedules command, 172
View Mailbox Size button, 138, 196
views, refining Business Contact Manager,
111–113
voice mail, 37–38
voting, e-mail, 165–167
• W •
Waiting On Someone Else option, 227
Warning! icon, 4
Ways To Organize Inbox dialog box,
126, 128
337
Index
34_598155 bindex.qxp 12/28/05 8:38 PM Page 337
Web conferences, 189
Web site
antiphishing.org, 141
Avanquest, 276, 277
Microsoft MarketPlace, 159, 194
Microsoft Small Business, 117
mi8.com, 159, 194
MS Office, 173, 194, 239
MSN Maps & Directions, 225, 226
MSN.com, 159
rsoutlook.com, 221, 276
sharepointtrial.com, 147
Sperry software, 276
When Posting To This Folder, Use list, 78
When Replying To A Message drop-down
list, 131
Where My Name Is Not In The To Box
option, 129
Windows Media Services, 189
Windows Rights Management (RM) Client,
279, 280
wireless connection, travel and, 192
Word
direct-mail marketing use, 242–243
telemarketing script, 255–256
Word Mail Merge Task pane, 245
Workspace Wizard, 149
• Y •
Yahoo! (search engine), 224
338
Managing Your Business with Outlook 2003 For Dummies
34_598155 bindex.qxp 12/28/05 8:38 PM Page 338
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